Returns / Contract Withdrawal
VETOFLEX e-shop Complaints and RMA Service
Do you need to file a warranty claim or return goods purchased from vetoflex.com within the statutory return period? To speed up the processing of your claim or return, please use our online RMA form. This allows us to collect all necessary information and handle your request as quickly as possible.
What is an RMA?
RMA (Return Merchandise Authorization) is a process that enables efficient tracking and handling of warranty claims, service requests, and product returns.
When should you use the RMA form?
- the product is not functioning correctly
- the product has been damaged
- part of the package contents is missing
- you require warranty service
- you wish to send the product for professional assessment
- you wish to return goods within the statutory return period
How does the claims process work?
1. Complete the RMA form
For warranty claims, please provide:
- contact details
- invoice/order number
- product model
- description of the issue
- photos or videos (if available)
For product returns, please provide:
- contact details
- invoice/order number
- product model
2. Wait for confirmation
Our customer service department will review the submitted information and send you further instructions.
3. Ship the product
Once your claim has been approved, please send the product, carefully and securely packaged, to the address of our service center:
VETOFLEX s.r.o.
Uhlířskojanovická 103
285 06 Sázava
Shipping costs are the responsibility of the sender.
In the case of a return within the statutory withdrawal period, please send the product carefully packaged in its original packaging, unused, undamaged, and complete with all labels and manufacturer markings to the above address at your own expense.
4. Processing of warranty claims
Claims relating to product defects will be processed within the statutory period of 30 days.
5. Processing of product returns
The buyer has the legal right to withdraw from the purchase contract within 14 days of receiving the goods, regardless of the delivery or payment method used. After inspecting the returned goods and confirming that they are in proper condition, the seller will promptly refund the purchase price to the bank account specified by the buyer in the withdrawal form, which can be found here:
What should be included with a warranty claim?
- a copy of the proof of purchase
- a description of the defect
- the complete product including accessories (if required)
Frequently Asked Questions (FAQ)
How long does it take to process a warranty claim?
We process claims in accordance with applicable legislation. In most cases, however, the process is completed much sooner.
Can I submit a claim without proof of purchase?
Proof of purchase significantly speeds up product identification and claim processing.
Can I track my claim online?
Yes, once your claim has been received, we will keep you informed about its progress.
Need to submit a warranty claim?
Complete the online RMA form to speed up the processing of your claim.
Complete the RMA Form for Product Returns or Warranty Claims